RETURNS

RETURN POLICY

RETURN OPTIONS

WHETHER YOU'RE AN ESTEEMED AKIUMI MEMBER OR A GUEST, WE WELCOME RETURNS WITH OPEN ARMS. YOUR SATISFACTION IS OUR PRIORITY, AND WE MAKE IT EASY TO INITIATE RETURNS FOR FUTURE EXPERIENCE.

WHAT IS OUR RETURN POLICY? (UK)

RETURN POLICY DETAILS

  • FOR RETURNS WITHIN ENGLAND, WALES & SCOTLAND, OUR EFFICIENT PROCESS ENSURES A TIMELY RESPONSE. ALTHOUGH RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.

  • WE KINDLY REQUEST THAT ITEMS ARE UNUSED, UNALTERED, AND RETURNED WITH THEIR TAGS AND PACKAGING.

  • UK CUSTOMERS HAVE 14 DAYS TO SEND BACK THEIR ITEMS.

ADDITIONAL INFORMATION

  •  RETURNS CANNOT BE ACCEPTED FOR UNDERWEAR GARMENTS, INCLUDING SOCKS, DUE TO HYGIENE CONCERNS.

WHAT IS OUR RETURN POLICY? (INTERNATIONAL)

RETURN POLICY DETAILS

  • FOR INTERNATIONAL RETURNS: CUSTOMERS COVER RETURN SHIPPING COSTS. OUR PROCESS ENSURES TIMELY RESPONSE, ALTHOUGH RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

  • WE KINDLY REQUEST THAT ITEMS ARE UNUSED, UNALTERED, AND RETURNED WITH THEIR TAGS AND PACKAGING.

  • INTERNATIONAL CUSTOMERS HAVE 14 DAYS TO SEND BACK THEIR ITEMS.

ADDITIONAL INFORMATION

  • RETURNS CANNOT BE ACCEPTED FOR UNDERWEAR GARMENTS, INCLUDING SOCKS, DUE TO HYGIENE CONCERNS.

  • UNFORTUNATELY, AT THIS TIME, WE ARE UNABLE TO OFFER FREE RETURNS FOR INTERNATIONAL CUSTOMERS. HOWEVER, WE HOPE TO PROVIDE THIS SERVICE IN THE FUTURE.

HOW DO I RETURN AN ORDER?

SELECT THE ITEM YOU WOULD LIKE TO RETURN FIRST.

  1. PACKAGE THE PRODUCT IN ITS ORIGINAL CONDITION, INCLUDING ALL TAGS AND PACKAGING.

  2. SECURELY SEAL THE PACKAGE.

  3. RETURN THE PRODUCT TO THE FOLLOWING ADDRESS:

    RECIPIENT: AKIUMI | STREET: 62 BLENHEIM ROAD | POSTAL CODE: BL2 6ET | CITY: MANCHESTER | COUNTRY: ENGLAND.

  4. WE HIGHLY RECOMMEND USING A CARRIER THAT PROVIDES TRACKING SERVICES FOR YOUR PEACE OF MIND.

  5. ONCE THE RETURN IS SHIPPED, PLEASE NOTIFY US AT SUPPORT@AKIUMI.COM AND PROVIDE THE TRACKING INFORMATION SO WE CAN KEEP AN EYE OUT TOO.

IF YOU ENCOUNTER ANY ISSUES OR HAVE QUESTIONS, OUR CUSTOMER SUPPORT TEAM IS HERE TO ASSIST YOU.

OTHER INFORMATION

HOW CAN I TRACK MY RETURN?

  • YOU WILL RECEIVE TRACKING NUMBER TO KEEP YOU INFORMED ABOUT THE PROGRESS OF YOUR RETURN.

MULTIPLE RETURNED ORDERS 

  • IF YOU NEED TO RETURN MULTIPLE ORDERS, PLEASE LOG EACH ORDER AS A SEPARATE RETURN. WE CANNOT ACCEPT OR PROCESS MULTIPLE RETURNS FROM DIFFERENT ORDERS AS A SINGLE SHIPMENT IN OUR RETURNS FACILITY.

WHEN WILL I RECEIVE MY REFUND?

ONCE WE RECEIVE YOUR RETURNED ITEMS AT OUR WAREHOUSE, YOU CAN EXPECT TO RECEIVE YOUR REFUND WITHIN 5 WORKING DAYS. PLEASE NOTE THAT IF THE ITEM IS MARKED AS "RETURNED TO HUB," IT MEANS IT HAS REACHED THE AKIUMI SORTING FACILITY BUT NOT YET OUR WAREHOUSE. IT MAY TAKE UP TO 14 DAYS FOR YOUR RETURN TO REACH US. IF YOU HAVEN'T RECEIVED YOUR REFUND WITHIN THIS TIMEFRAME, PLEASE CONTACT US AT SUPPORT@AKIUMI.COM SO THAT WE CAN INVESTIGATE THE MATTER FOR YOU.

THANK YOU. HOPE THIS WAS HELPFUL.